To support families who are working with their children during virtual learning, Fairfax County Public Schools (FCPS) has launched a new Parent Technology Help Desk. The help desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week.

Parents or guardians who need help in a language other than English can inform the help desk staff when they call, and an interpreter will join them live on the call.

If help desk staff members are unable to solve the issue, they will request help from the appropriate FCPS team.

FCPS has also set up an online portal to allow older students and parents/guardians to request technology help directly. 

Tips for online learning success can be found on the FCPS website.